FAQs

How long will my order take to be made?

MTO listings are MADE TO ORDER which means they are only made once the order is placed. Turnaround time (the time taken to make the order) can be between 5-10 days.

RTG listings are READY TO GO and will be shipped within 24 hours of cleared payment.

How long will my order take to be delivered?

Once shipped your order shipping time is NORMALLY

Espana - 2-3 working days

Europe - 1-3 weeks

Outside Europe - 2-5 weeks

Just recently with the restrictions due to COVID19 the shipping has been very erratic. This is because of limited flights and some mail having to go by sea rather than air. Some countries have also put a few days quarantine on mail arriving from outside their borders. PLEASE take all this into consideration when placing an order and give yourself sufficient time for a) production time and b) delivery time and possible delays

I've seen an item but it is sold out?

Yes I have quite a few listings that sell out quickly. If you would like to purchase something similar then send me a message and tell me you would like a similar item and I can make you something.

Do you make custom orders?

Oh yes!!! I love custom orders! please get in touch with your requirements and lets see what we can come up with!

How can I get in touch with you?

My email is katelasirena@outlook.com